How to Choose an IT Support Company in Anaheim

How to Choose an IT Support Company in Anaheim

It’s 2021, and companies with elaborate IT setups have a huge competitive advantage over their rivals. Most medium and small businesses in Anaheim may not have the financial capability to have a comprehensive in-house IT department. These companies outsource their IT needs to an IT support company, or a managed IT service provider.

Finding the best IT support company in Anaheim is easier said than done because you have to pick a single company from a plethora of choices. Sometimes, you may whittle down to two or three companies that seem stuck in a dead tie. If this describes your predicament, don’t worry, we’re here to help.

In today’s post, we’ll be highlighting a couple of tips on how you can find the best IT support company in the city.

Check the Company’s Licenses and Certifications

The first thing you need to check when looking for an IT support company in Anaheim is their certificates and licenses. Most small businesses make the mistake of working with unlicensed companies because they have better rates. 

Their rates can help you save a few dimes, but you may not get the services you require. What’s more, most of these unlicensed companies are sketchy and may swindle you out of your hard-earned cash. Ask to see the company’s licenses and certifications before any agreement and confirm whether the licenses are still valid and not expired.

Find a Company With Enough Experience

When it comes to experience, don’t just look at the number of years the company has been in service. Instead, look at how many clients the company has worked with before, and they have worked with clients in the same business niche as yours.

IT companies with industry-specific experience will have the technology and technical know-how for your business needs. If they’ve worked with some of your competitors, they can drop a hint on how to get an edge over them.

That said, don’t be too quick to dismiss new IT companies because not all of them are sub-par. Some of them may possess the technology and skillset required that you require. Plus, most new companies have the added advantage of offering pocket-friendly rates, so it’s not such a bad idea to give them a try.

Find a Company That Supports Your Servers or Workstations

If your company has an in-house server and workstations, it’s crucial to get an IT support company in Anaheim that can support their technology. For instance, if your workstations only work on Linux, can the IT company still work with you?

These are some of the questions you should ask yourself before putting pen to paper. If you plan to switch IT infrastructure, then the IT company’s technology infrastructure compatibility shouldn’t be such a major consideration. Plus, any reputable IT support company has “universal” expertise, but not always.

Find a Company With Fast Response Time

Response times among IT companies vary widely. That’s because different IT support companies have different processes for handling their clients. Some IT companies may take ages to respond, while others will get to work the next day.

Make sure you ask for the IT company’s service level agreement or their response metrics to understand their pace. The two will help you understand:

  • How quickly the company responds to issues
  • Their onsite support speed
  • Their average response time

Don’t fall for companies that claim they’re fast without giving proof. Numbers never lie, so ask to see the stats before entering any agreement. 

Find a Scalable IT Support Company

Even if you own a small business, you don’t plan on it being small for an eternity. As such, you need to find an IT support company that can adapt to your growth over the years. This saves you the trouble of having to look for another IT company should you outgrow the current one.

Ask the IT company what scalability measures they have in place when your business grows. Go through their scaling models and see if they align with your company’s projected growth. 

Find a Company With Considerable Data Security Expertise

Companies in the country spend a whopping $8.19 million on average every year on data breaches. As such, data security expertise isn’t something you should overlook when looking for an IT support company. The right IT support company should craft a data security plan that meets your needs and budget.

However, you need to understand that no data security plan is completely foolproof. So, don’t trust a company that claims to have 100% data security measures. The company is either lying or doesn’t understand data security.

Look for a Company Whose Agreement Works in Your Best Interest

Most companies that offer IT services in Anaheim use service contracts to stipulate payments and terms of service. Make sure the contract works in your company’s interest and doesn’t leave you shortchanged.  Your expectations should align with the contract terms for you to consider the company. 

Stuff like block time and monitoring contracts only benefit the company. That’s because the IT company will now look for problems to charge you for additional services. Steer clear from IT support companies with such terms that put you at a disadvantage. 

Read through the entire contract to determine whether hiring the company is a good idea. You can hire a business contract lawyer if you don’t understand part of the contract.

Look for a Company With Solid Partnerships

Any reputable IT company will have partnerships with industry giants like Dell, Microsoft, and HP. The benefits of such partnerships could spill over into your business. Plus, IT companies with any major partnerships are formidable companies.

Only Settle for the Best IT Support Company in Anaheim

California IT companies are the best in their craft. However, you’ll have to do a lot of digging to get the right IT support company in Anaheim for your needs. The information above should help you do just that.

The best IT support company for your business is just a phone call away. Contact us today for reliable IT services for your business.

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